| Q. |
How do I make my room
reservation ? |
| A. |
To make reservations, please
use our Secured Online Reservation Form available on this
website. Please ensure that you furnished all the required
information as specified on the Reservation Form. |
| Q. |
When I submit my reservation
form, where does my request go? |
| A. |
It will go to our Reservation
Department. |
| Q. |
How long will it take
the Hotel to respond to my reservation request? |
| A. |
Within 24 hours and not later
than 36 hours. If you do not receive your respond with 36
hours, please e-mail back to us at maxcarry@tm.net.my |
| Q. |
I don't have 24 hours
to wait for confirmation. What can I do? |
| A. |
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| Q. |
What happen if after
36 hours we do not receive any respond from you? |
| A. |
As you are aware this booking
is via online and there are many possible factor that your
reservation does not reached us may be due to server’s error
or due to some other technical problem. Please e-mail back
to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my reservation
is confirmed? |
| A. |
When you received our acknowledgement
via the e-mail or fax within 24 hours and not later than
36 hours. Reservations are deemed secured if guaranteed
with credit card or a prepaid Cash Deposit into the hotel's
Bank Account. |
| Q. |
After filling up and
submission of my Reservation Form how do I know if my reservation
is confirmed? |
| A. |
Within 24 hours and not later
than 36 hours, you will be contacted by e- mail informing
you on the status of your reservation. |
| Q. |
How do you respond
back to us on our confirmation ? |
| A. |
We shall be responding back
to you via e-mail. We do not call or we do not fax to you
unless requested to do so. Please ensure that you furnish
to us an accurate e-mail address/es. |
| Q. |
We seem to unable to
locate your telephone number on this website ? |
| A. |
This website and the rates
displayed on this website are specially formulated for Internet
Booking Only. Guest that calls in at the hotel shall not
be entitled to our Internet Promotional Rates. This is the
reason why we do not furnish Telephone contact. |
| Q. |
What happens if I encounter
problem with my reservation upon checking-in? |
| A. |
It is advisable for you to
quote your confirmation number if you were given one but
if you were not, it would be advisable for you to print
out the confirmation letter and bring along. |
| Q. |
What do I need upon
checking-in ? |
| A. |
If you are given a confirmation
number please quote it during checking- in and if you do not
it would be advisable for you to print out the confirmation
letter and bring along. |
| Q. |
How far ahead should
I make the reservations? |
| A. |
At least 72 hours before arrival
date. |
| Q. |
Is it advantages for
us to book early ? |
| A. |
Yes it would as most of the
time we are always fully booked. In order not to get disappointed
please make your booking as early as possible. |
| Q. |
During the reservation
I gave my credit card details but upon checking in I decide
to pay cash. Is this possible ? |
| A. |
Yes this is possible. We do
not collect payment online. We do not deduct from your credit
until you arrive at the hotel/resort, the credit card details
is merely to guarantee your reservation only. You may pay
cash upon check in instead. |
| Q. |
What are the means
for us to guarantee our booking ? |
| A. |
To guarantee your booking we
would request for your credit card details. For those without
credit card details we would instruct then to make a cash
deposit into the house’s bank account. Please indicate in
the Reservation Form that you wish to pay by Cash. |
| Q. |
Which would you prefer
us to use to guarantee our reservation, by Credit Card or
Cash Deposit ? |
| A. |
Depending where you are from,
if you are from Overseas we would prefer Credit Card due
to the troublesome procedures of having to go to the nearest
compatible banks to make the cash deposit. To make your
reservation and confirmation process easier and faster we
would prefer Credit Card. |
| Q. |
If we do not have a
Credit Card can we make our reservations via your Online Reservation
Form and what are the procedures ? |
| A. |
Yes you can make your reservations
via our Online Reservation Form. The procedures would be
as follows. You are to fill up our Online Reservation Form
and please indicate to us that you are paying by Cash. We
shall give you further instruction on how to make your Cash
Deposit into our hotel/resort Bank Account during the confirmation
stages. |
| Q. |
Do you collect payment
during the Reservation stages ? |
| A. |
No we do not collect payment
during the reservations stages. During reservation stage
we need your credit card details for the main reason to
guarantee your reservation. |
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| Q. |
How do I change or
cancel my reservations ? |
| A. |
Through the telephone, facsimile
or e-mail. Please specify your Confirmation Number, Name,
Hotel/Resort, Check In Date and Check Out Date. We would
prefer by e-mail as it is faster to do so. |
| Q. |
What is you hotel/resort's
Cancellation Policy and what are the penalty if we defaulted
? |
| A. |
Our Cancellation Policy and
Penalty Charges if any, are contained within this website
either on the Accommodation or Room & Rates or Promotional
Packages Page. Please look for these information within
this site. |
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| Q. |
What credit card types
are accepted for guarantee/deposit or payment at your hotel/resort
? |
| A. |
Any major credit card is acceptable
here. |
| Q. |
Do your hotel/resort
accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron
Card. |
| Q. |
When do I have to include
my credit card number? |
| A. |
When you fill up our Secured
Online Reservation Form to guarantee your reservations. |
| Q. |
Is it safe to use my
credit card? |
| A. |
Yes, Our Secured Online Reservation
Forms are encrypted. |
| Q. |
Why do you need my
credit card number and expiry date? |
| A. |
To guarantee the reservation
during peak period or late arrival. |
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| Q. |
Based on the rates
offered on your website, is it possible for us to ask for
special discount ? |
| A. |
Rates portray on this website
are our Internet Promotional Rates. It is the discounted
rates meant for Internet booking only. Only bookings made
via this website are entitled to these Internet Rates. |
| Q. |
What about special
discounts? |
| A. |
No discount will be given based
on these Internet Promotional Rates. Please look for our Promotional
Packages if any. It would be cheaper. |
| Q. |
We are Airlines Staffs,
are we entitled to Airlines Rates? |
| A. |
We do not have rates for Airlines
staffs, please make booking through your respective airlines
for rates accorded to the respective airlines if any. Our
rates are Promotional Internet rates. |
| Q. |
We are Malaysian Government
Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special Internet
Promotional rates. Please check with the respective department
if there are any special rates accorded to Malaysian Government
staffs. |
| Q. |
We are Government Employees
of a Foreign Government, are we
entitled for a special rates ? |
| A. |
No. We do not have any special
rates for Government Employees from a foreign government. |
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| Q. |
What are the directions
to the Hotels? |
| A. |
Our location map is available
on our location webpage within
this site. |
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| Q. |
Is there a hotel shuttle
service to/from the airport? |
| A. |
Yes we do have our Airport
Transfer Vehicle but it is chargeable. Please indicate in
the reservation form that you require the Airport transfers.
We shall give you the quotation for Airport Transfer during
the confirmation of your bookings. |
| Q. |
Which is cheaper, your
Airport Transfer or the Public Transport ? |
| A. |
The public transport is obviously
cheaper. |
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| Q. |
What are the facilities
offered at your hotel ? |
| A. |
The complete description of
the hotel/resort is available within this website. If you
are unable to locate, please e-mail to us at maxcarry@tm.net.my |
| Q. |
What are the facilities
available in the rooms? |
| A. |
The complete description of
the hotel/resort is available within this website. If you
are unable to locate, please e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do we need adaptors
or transformers for our electrical devices? |
| A. |
If you are from Asians countries,
adaptors or transformer are not needed but advisable to
carry with you as some electrical voltage may differ. In
Malaysia, the electricity runs on 240 volts with 50-cycle
system. |
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| Q. |
Is there a speed limit
on the Malaysian roads and are seat belts required? |
| A. |
Speed limits vary on each road.
The normal speed limit on the highway is 110 km/hr. Speed
limit signboards are available for reference. Please do
not exceed the speed limit. Seat belts are required for
the driver and the front seat passengers. |
| Q. |
Do we need a Malaysian
Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid International
Driving License, you may not require a Malaysian driving
license. However, please check with the Malaysian Road and
Transport Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving
on the same side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on
the left side of the road. |
| Q. |
How much can I take
currency back to the US tax-free? |
| A. |
Under the Travelers Declaration
regulation, permitted currency limits are as follows : A
resident and a non-resident is permitted to carry into and
out of Malaysia, RM notes not exceeding RM1,000 per person.
There is no limit on the amount of foreign currency notes
or traveler’s cheques carried into Malaysia by resident
and a non-resident. A resident is permitted to carry out
of Malaysia, foreign currency notes including traveller's
cheques, not exceeding RM10,000 equivalent per person. A
non-resident is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques, not exceeding
the amount brought in. |
| Q. |
What is the legal drinking
age? |
| A. |
18 years old. |
| Q. |
Are there any restriction
of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not allowed to drink
in public in the state of Kelantan and Terengganu. Most
of the hotels/resorts in Kelantan and Terengganu do not
serve alcohol. Please check with the front counter for more
info on this matter. |
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| Q. |
Do I need a Visa? |
| A. |
Depending upon which country
you are from. Please check with our local representative,
embassy, consulate located in your respective country. The
following webpage may be able to provide to you some information
on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
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| Q. |
Does anyone in Kuala
Lumpur speak English or any other language? |
| A. |
English is the common language
used here.Our national language is Bahasa Malaysia. Malaysians
commonly speak Bahasa Malaysia, English, Mandarin, Tamil,
Cantonese, and Punjabi. |
| Q. |
Do we need to change
money before or upon arrival? |
| A. |
For your convenience, it always
advisable to change to local currencies as all transaction
in Malaysia will be in Ringgit Malaysia (RM). However, there
are moneychangers and banks nearby to do these transactions. |
| Q. |
Where can I exchange
currency? |
| A. |
At the moneychanger or banks.
|
| Q. |
Are clothing and shoe
sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed
on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear
hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard
tipping practice in Malaysia? |
| A. |
There is no tipping practice
in Malaysia. Tipping is at your own discretion. |
| Q. |
What's the weather
like there in Malaysia ? |
| A. |
Malaysia has an equatorial
climate with uniform temperatures throughout the year. If
you are coming to the East Coast of Malaysia, especially
to Kelantan and Terengganu, most of the hotel and resort
along the east coast here are closed from November to January
due to the monsoon season. Please check with us on this
information. |
| Q. |
Where can I get information
about traveling around Malaysia ? |
| A. |
Please refer to the following
website for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details
on Museums in Malaysia ? |
| A. |
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| Q. |
Where can I find literatures
on some of the outstanding buildings and infrastructures in
Malaysia ? |
| A. |
Please refer to the following
website for outstanding buildings and infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where can I find details
on Fine Dinning, Bistros, Cafes , Delis, Restaurant, and Hawkers
Centres in Malaysia ? |
| A. |
|
| Q. |
Where can I find details
on getting to Malaysia, getting around Malaysia and getting
around Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know more
about public transport to your hotel, where do we find the
said information ? |
| A. |
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| Q. |
Where can I find the
location map of all the major island resorts in Malaysia? |
| A. |
Please refer to the following
website for details on location map of all the major island
resorts in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where can I find the
list of Calendar of events in Malaysia ? |
| A. |
Please refer to the following
website for the complete list of Malaysia’s Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I find details
of shopping complexes in Kuala Lumpur and in Malaysia ? |
| A. |
Please refer to the following
website for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details
of shopping complexes on Langkawi Island ? |
| A. |
Please refer to the following
website for list of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find details
of Embassies and High Commissions of Foreign Countries in
Malaysia ? |
| A. |
|
| Q. |
Where can we obtain
Useful telephone numbers in Malaysia such as Emergencies,
Police, Hospitals, Medical Centres, Taxi, Cabs, Busses,
Car Rentals, Coaches, immigration and all the necessary
numbers while in Malaysia. |
| A. |
Please refer to the following
website for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find the
list of good hotels and resorts in Malaysia ? |
| A. |
Please refer to the following
website for the list of good hotels and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can we get intouch
with you ? |
| A. |
To get in touch with us you
may e-mail us at maxcarry@tm.net.my.
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